There’s been lots of talk about social media and the power of a disgruntled few who can get their message out to to the masses through You Tube and other social media.
Check out this video from a Halifax group singing about a bad experience they had on United Airlines.
It received 500,000 views in it’s first 3 days, almost 5 million views to date and over 20,000 comments.
Worth paying attention to.
That’s my point of view. What’s your twist?
Is viral complaining an anomaly or the shape of things to come?