Last week we talked about the importance of Transcending the Ordinary, the issue is though that it can’t end with one idea or one-touch point. It’s critical that you are living and breathing your TWIST. That’s why this week I’m sharing two brands who walk the talk.
What does “Walk the Talk” mean?
Brands that “Walk the Talk” are brands that live their brand values – they don’t just talk about them, they bring them to life through their actions and behaviors. Employees are a key touch point for the brand and important brand ambassadors.
REI is a great brand to visit on a BrandTwist Safari. It has many touch points which help set this brand apart and are on proud display in the stores, in walking the talk. One of the brand missions of REI is “dedicated to inspiring, educating and outfitting for a lifetime of outdoor adventure and stewardship”. They showcase this in the store, but also share it with the “employee in action” wall. This is a whole wall of photos showcasing employees participating in outdoor activities.
Do you walk the talk even when it’s the opposite of what everyone else is doing?
One of the most publicized ways they speak to that mission is the award winning #OptOutside campaign. Instead of opening their doors on Black Friday (or even Thanksgiving) they forgo the sales and urge not only customers, but employees to go outside. This also speaks to their business model. In 1938 REI launched, and in their own words they chose to begin a “consumer co-op, rather than a publicly-traded company, enables us to focus on the long-term interests of the co-op and our members. We answer to you—our members—and run our business accordingly.”
Do you and your employees walk the talk?
To really ingrain this experience at every touch point it starts with employees. Microsoft, for example, starts every morning with the Microsoft team doing a “Stand Up” meeting where they get the employees excited for the day- sort of a pep rally based on the brand values. And they end the day with a similar “Stand Down” meeting- recognizing and celebrating the positive on-brand behaviors of the team members during the day, and no doubt discussing how to continuously improve.
How can your business be inspired by great brands like Microsoft and REI to “Walk the Talk”? Are you brand values celebrated front and center? Are you and your team living them every day?