It’s never easy traveling with kids and as more people are living mobile lives, traveling with kids for business or for pleasure is becoming more common. Soothing a travel-weary child in a strange environment at the end of a busy day can be a real challenge. Hotels offer specialized turndown services for adults – why not do the same for children? Many hotels now are.
What if you took a hotel and TWISTED it with a soothing brand like Mother Goose? You’d have a smiling, sleepy child – and content parents.
Hilton Waikoloa Villageis TWISTING bedtime with local culture by offering flashcards with stories of Pele, the goddess of volcanoes and creator of the Hawaiian Islands. Others provide in-person experiences like RiverPlace‘s special delivery from the “Bedtime Butler” who shows up with hot chocolate and stuffed animals. Still others go way out like Ritz-Carltonon Amelia Island, Florida where actors complete with a real macaw, cookies and milk, and a pretend treasure chest visit the room to tell stories of the island’s buccaneer history.
Hotels are catering to the whole family, providing special amenities to make children’s stay more enjoyable and parent’s time stress-free.
Innovative touch points can have a lasting impact and make a difference in your customer’s experience of your business. What are your brand’s opportunities to surprise and delight?
Brand School’s Faculty give you the tools you need to effectively reach your customer and create strong connections. See more of what Brand School can do for your business HERE.
“I learned an immense amount from Brand School. It was wonderful to receive lessons from an experienced teacher that directly applied to my business.” – Liz Osting, Founder Herculiz Design
Every pet owner who travels – and can’t bring their pet along – knows how inconvenient it can be to deal with the scheduling around boarding their pets. Most conventional pet boarders aren’t open 24/7 for drop off and pick up, which means extra boarding days for your pet, extra time off work and extra expense for you. But, what if you took a pet boarding & grooming facility put it right at the airport, kept it accessible 24/7 and offered terminal shuttle service and discount airport parking?
You’d have THE solution to every traveling pet owner’s need… and you’d have the hottest growing trend in pet boarding being offered by businesses like Now Boarding and Pet Paradise – Airport Pet Hotels.
They conveniently place hotels for people at airports, why not for people’s pets?
How can you make your service or access to your business more convenient? Take a look at where you are not – and consider why you should be there.
Brand School takes a look at best practices of successful businesses and shows you how to twist and apply them to grow your brand. Learn more about what our Brand School Faculty can do for you HERE.
“Julie gave great examples in Brand School that inspired me to think outside the box. I especially appreciate her attention to everyone’s brands and her insightful comments. Thank you!” – Jamie Lacroix, Marketing Department for a Non-profit
Retailers continue to innovate to deliver a more satisfying shopping experience with online shopping, mobile apps and free shipping and returns, but no one has been able to alleviate the isolation a shopper feels when alone in the dressing room, unable to really “see” how they look in a potential new outfit or get a friendly second opinion– until now.
What if you took a dressing room mirror and TWISTED it with Skype?
You’d have the Neiman Marcus cutting edge, interactive, 360 degree, social-sharing High Tech Memory Mirror.
Nieman Marcus looked at their customer’s unmet needs and how they like to communicate and developed this soon-to-be-released mirror that eliminates the lonely, cumbersome and doubt-filled shopper experience and transforms it into social, supportive and enjoyable. Shoppers can literally “see” 360 degree, side-by-side video comparisons of themselves in different outfits and share the video right there in store, via an iPad. This is a great solution for special occasion shopping when friends and family are often geographically spread out.
Take the time to think about moments in your client’s buying process where you could help them feel more supported and less isolated… and you might have the spark of a game-changing innovation.
“Brand School turned out to be like the Mastercard commercial, priceless.The one-on-one sessions really allowed me to go deep into what my practice was about and how to implement it” – Sandeep Manchanda, Giraffe Partners Program Management
There’s not a lot new about online dating. Or is there? HowAboutWe added a fresh, unexpected twist to their dating service by coming at things from a new angle. It’s not just about finding the right person to go out with, it’s also about figuring out what to do on your date.
This is an online dating site that is offline activity driven. And it’s targeting both singles and couples (another fresh twist). On the singles side it’s what you want to do that drives the search and makes the headlines rather than a description of yourself. You “create” your ideal date activities to attract those who are interested in doing similar things. On the couple’s side, each person chooses activities they’d like to do and then shares with the other to create a great date. HowAboutWe also offers affordable access to activities and events by extending deeply discounted invitations to its members for exclusive offerings from local resources.
HowAboutWe didn’t invent something new. Online matchmaking and dating sites have become quite commonplace. Discount offers arrive every hour in our email. But HowAboutWe took a fresh look at the dating category – and by putting it all together in one place they are able to stand out in a competitive market.
What can your brand learn from them about creating deeper connections with your customers? Look beyond the table stakes of your category. Ask what else is it that people are seeking – and make that a part of what you deliver. Let’s say you sell teeth whitening strips. Simply put, your product makes teeth whiter. But what people REALLY want from your brand is to feel more appealing with a brighter and more confident smile. Armed with this knowledge you can deliver a stronger, more compelling brand promise. Offer tips on how to take great photographs; give make up advice; share ideas on what to wear to brighten your smile, or simply include more pictures of big beautiful smiles on your website. You will go beyond users to loyal brand ambassadors.
Digging deep into what your customers are really looking for and recognizing how to more effectively deliver on that is a critical aspect of successful branding and business building. In Brand School, our highly effective, premier branding program, you’ll learn how to match your brand promise with your ideal target market. Receive more information about Brand School’s next session and get free brand-building tools and tipswhen you join our mailing list.
This post is part of our Brands That Twist series celebrating innovative brands. Read about other breakthrough brands and more ways to grow your business and brand here.
“Quality information. The value is priceless. I loved every minute of it! I’ve recommended Brand School to industry friends and colleagues.” – Barbara Wanzo, Non-profit Homeowner Services