Dutch Bros. Coffee: Brewers of Brand Personality

The Dutch Bros. brand has built a solid and enthusiastic customer base and gives takeaways that any business can start using to build up their following.  Read about guest blogger Chris Garrett in his bio below.  If you would like to be a guest blogger for BrandTwist contact Jamie@BrandTwist.com for more information.

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Founded in 1992 in Oregon, Dutch Bros. Coffee Company has become a giant in its market out West. As a simple drive-thru coffee stand, you wouldn’t expect a fervent following of their brand. But drive for 5 minutes in downtown Boise, Idaho and you’ll see a rash of Dutch Bros. bumper stickers gracing our cars. Out here, we love our Dutch Bros.- and here’s why.

WHAT’S THEIR ANGLE?

BRANDING SURFACES 

As a drive-thru, Dutch Bros. doesn’t have the opportunity to use in-house branding like custom wall murals, floor runners, or signage that most other enterprises rely on. Instead, they have embraced the philosophy that everything is a branding surface, especially their customers. With an online store full of desirable merchandise bearing their logos and catchphrases, often geared towards the ski and cycling cultures popular in the West, Dutch Bros. hasn’t had any trouble finding space on which to advertise.

MULTIPLE SIMULTANEOUS CAMPAIGNS

Dutch Bros. has utilized a branding tactic of running more than one phrase and logo at one time. Normally, this could be a mistake, as too many marketing campaigns at once tend to muddy the message and make a brand less recognizable instead of more. Dutch Bros. makes it work by being trendy and using phrases and logos that are anything but generic.

The popular Dutch Mafia logo doesn’t even mention coffee- it’s a shady-looking fellow holding a steaming cup. But everyone around here knows that it’s Dutch Bros. coffee in the cup and everyone around here seems to enjoy putting this somewhat sneaky logo on their cars, bags, and clothing.  Along with “Dutch Love” and the new “Rebel” line of energy drinks, the Dutch Mafia campaign has become something of an in-joke for people who know where to get the best coffee in town.

POSITIVE MESSAGE

When you pull through a Dutch Bros. drive-thru, you can bet that you’ll be greeted enthusiastically by a chipper employee. The overtly friendly attitude at every single Dutch Bros. location is a hallmark of their quality of service- it reflects the positivity and friendliness expressed in the Dutch Creed. The owners advocate optimism, good will, and affability- all communicated through their employees.

The abundance of positivity and the playful nature of their campaigns has garnered a rarely seen level of brand loyalty, particularly among the Millennial crowd who appreciates personality. The fact that Dutch Bros. is a Western company lends a feeling of community, despite their decidedly non-local spread from Arizona to Idaho. Their locations are locally owned and the main company engages in multimillion dollar contributions to charitable causes. It’s hard not to root for them.

WHY DOES THIS WORK?

The reason these approaches have proved so effective for Dutch Bros. is that they have sought out support from their community with genuine love and a quirky sense of humor, both important for reaching younger consumers.  The feeling of easy humor and friendliness spans from their mission statement to their campaign designs to their employees to the kinds of swag they offer. They know their general audience and are making the most of the model they’ve embraced.

 HOW CAN WE LEARN FROM DUTCH BROS. COFFEE COMPANY?

The most concrete tool to take from the Dutch Bros. toolbox is the use of swag. The online store, full of higher-quality branded wares, is an extraordinary thing to pull off. What some companies would be giving away as promotional swag, Dutch Bros. is able to sell for profit. From the old-fashioned windmill on their cups to the new Rebel energy drink line they’ve released, it’s all presented artfully on swag you’d actually want to own. Expand your brand in your merchandise by investing in some cool offerings that appeal to the younger generations.

The most important lesson is cohesion.  People are able to think of the Dutch Bros. brand as if there’s one guy in charge of it all, and he’s a pretty cool guy. Some brands suffer from multiple personalities, dissociating themselves from their campaigns or stretching themselves into too many directions. By following Dutch Bros.’ example, you can learn to present multiple ideas across multiple mediums without losing track of your message.

About guest blogger Chris Garrett:

Chris Garrett is a writer, designer, and branding consultant. He, like everyone else in Boise, loves Dutch Bros. On Twitter he’s @GiantGarrettArt.

Package Your Brand Online (The Right Way)

This guest blog post, Package Your Brand Online (The Right Way), is from Dr. Marina Kostina CEO & Founder Wired@Heart. Marina is an expert at helping entrepreneur’s bring their businesses online. Marina is a co-author an Amazon Bestseller, “The Golden Climate in Distance Learning”, a winner of several prestigious awards. She  also helped build online training programs and products in over 40 countries.She was intstrumental in the creation of my own 8-part Brand School online Branding class. The following post is packed with useful advice and also mentions an invitation to a  FREE online training session: “Multiply Your Impact and Income Online,” which has now completed. If you would like more notice of future events and offers, please join the BrandTwist mailing list. 

Why go online?

You love your clients.

You love connecting and engaging with them.

And you’d love being able to make a difference on a larger scale.

But there is only one of you! And that means that no matter what, your impact (and income) will always be limited.

We live in a very exciting time, as there are literally billions of online businesses nowadays.

However, 95% of online businesses fail and they fail in a matter of months!

These statistics tell us two very important things:

1) Small business owners finally realize that the online environment has tremendous potential for impact, profitability, and building the lifestyle of their dreams.

2) Most online businesses fail, and fail super-fast because they do not know how to bring their brand online in an effective way.

Many “business gurus” promise that designing an info product will solve all your financial frustrations, magically attract lots of clients, and ultimately will help you build a lifestyle of your dreams. I strongly believe that most info products experts are missing the KEY ingredient: building connection and engagement in cyberspace.

How to make your brand shine online the right way:

After 10 years of working online and conducting research on online interactions for my doctorate dissertation, I know one thing for sure: connection and engagement is THE KEY to success in cyberspace! I believe that an engaged client is a happy client. It is a client who will keep on buying your products, develop a sense of identity with your brand, will produce great results that he will gladly share with others, and will become your biggest fan and an advocate for your business!

There are 5 types of connection that businesses need to foster while bringing their brand online:

Strategy # 1: Building Client-Client Connection

The client-client type of engagement is where clients engage with each other, creating an online community. Often, such communities are considered to be a “bonus” to an online product. I argue that developing such communities is a MUST. You can easily create a community of like-minded individuals even with self-paced, downloadable products by providing an opportunity to access an online forum, or maybe creating a private Facebook group where your clients can interact and share their experiences, questions, and success stories.

Strategy # 2: Building Client-Mentor Connection

The secret of engagement is this: you need to find a way of making your trainees feel that they are involved in a learning process that they own, one that they have helped to construct, and that they are working on a piece of work that is relevant to their lives and interests.  They are searching for information and finding in it what is of most interest and relevance for their piece of work, reporting the progress of their work to others, and benefiting from the feedback.  They are giving constructive input that can help fellow participants clarify concepts and arguments in their work, being producers of knowledge rather than consumers of it, and having a hand in their destiny and living creatively as they progress through the program.

Strategy # 3: Building Client-Content Connection

Client-content engagement refers to the client’s accessing the content of the course or a program. You have to consciously and continuously facilitate discussions, and guide your clients toward the program goals. Remember, this is not a mentorship approach in which you tell your clients where to go to find answers; rather, you encourage them to explore the parameters of an issue, raise questions, and go to the program content and other valid sources of information to find their own answers.

Strategy #4: Building Client-Platform Connection

A Learning Management System (LMS), an interactive video, or a downloadable PDF series- are all important in the learning process: it is a part of the learning community, as your clients must engage with the technical platform that delivers your product. As the mentor, your responsibility is to facilitate interaction between the platform and the client. In order to minimize early dropouts because of technology, you should help your clients with navigation tools by creating a short video or a detailed PDF cheat sheet that explains how to interact with the platform, download a product or post a comment in a discussion forum. You can also develop problem solving queries in which you can invite clients’ comments on the culture of online learning, its strengths and its limitations, and ask for suggestions on how their current learning experience might be improved.

Strategy #5: Building Client-Learning Process Connection

Clients need to feel that the learning process respects their needs and that they are trusted to have a say in what they learn and how: they need to feel that they have agency and that you are fostering their autonomy. Explain to the clients the basics of the online interactions, where each participant creates a new identity and information might be miscommunicated more easily than in face-to-face interactions. Delayed response and technology might create a sense of isolation. When the clients are aware of the challenges of the online environment and have the tools to deal with these challenges, they will less likely become frustrated with the program and will not lose their motivation.

In conclusion, if you want to multiply your impact and income, you MUST bring your brand online! Imagine not having to worry about attracting new clients. Imagine creating a referral powerhouse where your satisfied clients spread the word about you! (Remember, people would more likely buy a product recommended by their friends).

I know that the process might sound scary for many of you.

I created a FREE training session: “Multiply Your Impact and Income Online”. 

In this training you will discover 3 simple steps to:

  1. Big Idea: Finding your product’s main idea that will instantly connect with your clients
  2. Design: Weaving connection and engagement into the design of your product
  3. Delivery: Building connection and engagement during delivery of your product

Sound interesting? You will find more information here:

I cannot wait to see you!

 

Grab a Branding Buddy This Winter

The Purple Crayon Center for Learning and Social Innovation

Winter can be a tough time to get creative

During the winter you can really start to feel cooped up. (Most West Coasters need not apply.) Winter has wrapped its chill around everything, ice is prevalent and you’re feeling pretty blue. In fact, January 21st is commonly known as Blue Monday, the most depressing day of the calendar year. And if you’re anything like most people, going slightly stir-crazy in these winter months can hinder your creativity big-time. I know I struggle with it!

Have more fun and get more done

Which is why I’m telling you, right off the bat, to get outside of your head and into your life. Really. Step outside of your office into the crisp (okay, frigid) winter air and go for a midday walk. Skip out of work an hour early, sit in a coffee shop and start stirring up some conversation with the double caf soy latte at the next table over – and maybe spark some new ideas. Know a friend or even a coworker who frequents co-working spaces, networking events or happy hours with like-minded friends? Tag along!

Energy is a funny thing; the negative sort can break your business and damage company morale. But positive energy can take you to a productive place, especially in branding. I want you to think more about feeding off the energy of others. Put yourself out there for more chance encounters and revitalizing experiences. Even overhearing a conversation about, say, social media, could spark a latent business idea you didn’t even know you had.

COME PLAY WITH ME   

I’ve hosted several workshops for branding and innovation through a partnership with Inc Interactive at the Purple Crayon Center in Westchester, NY.  These are in-person sessions with me and other amazing business professionals. The feedback we’ve received has been amazing and the results and takeaways participants get last long after the session ends. One of the big bonuses to attending workshops and events like these is that you’ll meet other like-minded entrepreneurs you can learn from, and who knows, you may even set up some brainstorming sessions on your own!

Keep a watch on the Purple Crayon Center’s schedule for future workshops or sign up for the BrandTwist list for updates on all our future events.

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Find Moments That Matter

This post is part of our series, “Thirteen Tips For Stronger Branding.” See the rest of the series HERE.

TIP #8: FIND MOMENTS THAT MATTER

Many marketers fall into the trap of thinking that branding always has to be a huge gesture, a big billboard, a knockout commercial, etc. And while branding IS effectively promoted that way, sometimes, the little moments matter the most when it comes to reinforcing your brand promise. Think about the trivia tidbits on the inside of Snapple caps, the kooky smile on Amazon’s box every time you receive a home delivery, or the branded logo on the bottom of the Virgin Atlantic salt and pepper shakers. What little moments could your brand be overlooking? It could be a small line of copy on an invoice, or a greeting that loads as your website boots up. Take just five minutes out of your daily routine to stop and think about a potential mundane moment that, in fact, could surprise and delight your customer and creates a stronger brand connection in the process.

Remember, with a little creativity there can be tons of magic in even the smallest moment.

Check out tip #9 in the series, Make Your Brand Personal.

BRAND SCHOOL ADDS A TWIST TO YOUR BUSINESS

Brand School is the highly effective, premier branding program specifically designed to meet the needs of small business owners and entrepreneurs. Learn more about Brand School here and read testimonials from many of Brand School’s satisfied former participants. To receive news about special offers and stay up to date on the next semester, please join our newsletter.

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“Quality information. The value is priceless. I loved every minute of it! I’ve recommended Brand School to industry friends and colleagues.” – Barbara Wanzo, Non-profit Homeowner Services

Little Touches of Brand

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This is the purple coffee pot in my new BrandTwist office.

A little bit of branding that helps me get in the BrandTwist mood while drinking my morning Joe.

Next to it are the salt and pepper shakers that I “borrowed” from Virgin Atlantic.

I know many of you have heard the story how Virgin brands these  shakers with “pinched from Virgin Atlantic” on the bottom. This way  people who feel compelled to take them home and show them off to their friends can also extend the brand’s reach through a very clever brand touch point.

Two simple objects (a coffee pot and shakers) but they help remind me of my mission and vision and what I love so much about Brand..

That’s my point of view. What’s your twist?

What touch points (big or small) do you use?

Our online Brand School course will give you the insight and tools you need to keep your brand creative and innovative and in-touch. Receive more information about the next semester and free tools and tips when you join our mailing list.

Please also check us out on Twitter and Facebook for more insight and discussion on branding.

I learned a lot from Brand School.  It inspired me to think outside the box. I have a much deeper understanding of how to effectively build a brand. – Mike S.